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Privacy Policy

Twigs 'N' Trails ("we," "us," "our") operates twigsntrails.com (the "Site"). This Privacy Policy explains how we collect, use, and protect your information when you visit our Site or interact with us via WhatsApp, phone, or our contact forms.

1. Information We Collect

  • Contact details you provide through our forms or WhatsApp: name, phone number, email (if given), delivery address

  • Order details: products enquired about or ordered, quantities, customization requests, company name (for corporate/bulk orders)

  • Usage data: pages visited, browser type, and device information collected automatically via cookies and analytics tools

  • We do not collect payment card details directly — these are processed by our payment partner, [PAYMENT GATEWAY NAME, e.g., Razorpay], which has its own privacy policy

2. How We Use Your Information

  • To process and fulfil your orders and enquiries

  • To communicate with you about your order via WhatsApp, phone, or email

  • To send occasional updates about new collections or seasonal offers (only if you've opted in)

  • To improve our Site, products, and customer experience

  • To comply with legal and tax obligations

3. Cookies & Analytics

We use cookies and tools such as [Google Analytics] to understand how visitors use our Site. You can disable cookies in your browser settings, though some features may not work as intended.

4. Sharing Your Information

We do not sell your personal information. We share it only with:

  • Delivery/logistics partners, to fulfil your order

  • Payment processors, to complete transactions

  • Service providers who help us run the Site (e.g., website hosting, CRM), under confidentiality obligations

5. Data Security

​We take reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You may request to:

  • Access the personal information we hold about you

  • Correct inaccurate information

  • Request deletion of your data, subject to legal/record-keeping requirements

To exercise these rights, contact us at [CONTACT EMAIL/PHONE].

7. Children's Privacy

Our Site is not directed at individuals under 18. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

For privacy-related questions, reach us at: [BUSINESS LEGAL NAME] [REGISTERED ADDRESS] [PHONE] | [EMAIL]

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