Return, Refund & Cancellation Policy

• Returns are accepted within [X] days of delivery for products that are damaged, defective, or significantly different from what was ordered

• To be eligible, items must be unused, in original packaging, with proof of purchase (order confirmation/WhatsApp chat)

2. Non-Returnable Items

• The following cannot be returned due to the nature of the product:

• Customized or personalized items (branded/engraved products made to order)

• Perishable items (if applicable)

• Items used, opened, or not in original condition

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

1. Contact us within [X] days of delivery via WhatsApp/phone with photos of the item and packaging

2. We will arrange a replacement, repair, or refund depending on the issue and product availability

4. Refunds

• Approved refunds are processed within [X] business days to the original payment method

• For bank transfer/UPI payments, refunds may take [X] additional days depending on your bank

5. Cancellations

• Standard orders can be cancelled before dispatch by contacting us directly

• Bulk/corporate orders with customization cannot be cancelled once production has started, as noted in our Terms & Conditions

• Any advance paid for bulk orders may be [non-refundable / partially refundable] once production begins — [specify policy]

6. Shipping Costs for Returns

• If the return is due to our error (damaged/incorrect item), we cover return shipping

• If the return is due to a change of mind (where eligible), the customer bears return shipping costs

7. How to Initiate a Return